FAQ

How can I contact customer support?
You can reach our support team at support@trymireva.com. We’re here to assist you with any questions or concerns.

Shipping & Delivery

Do you ship internationally?
Yes! We ship to most countries in the EU, US, and select other regions. Check your eligibility at checkout.

Where are your products shipped from?
Our products are shipped from multiple locations, including the US and international warehouses, to ensure faster delivery.

How long does order processing take?
Orders are typically processed within 1-3 business days and shipped the following day. Processing may take longer during holidays or peak seasons. Note: We do not process or ship orders on weekends.

What is the estimated delivery time?

• US/EU: 7–14 business days

• Other International: 10–21 business days (varies by destination)
  Delays may occur during high-demand periods.

What if my order doesn’t arrive?
If your order hasn’t arrived within 30 days of shipping, contact us at support@trymireva.com for assistance or a refund.

Orders & Payments

Can I modify or cancel my order?
Changes or cancellations must be requested within 12 hours of placing your order. After this window, modifications cannot be guaranteed. You may return your order for a refund upon receipt.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for secure payments.

Returns & Refunds

How do I initiate a return?
Email us at support@trymireva.com with your order details, and we’ll guide you through the process.

What if my item is defective, incorrect, or damaged?
Contact us immediately at support@trymireva.com with your order number, photos of the issue, and a description. We’ll resolve it promptly!

When will I receive my refund?
Refunds are processed within 7–10 business days after we receive your return. The refund will be credited to your original payment method. For card payments: Contact your bank for exact posting times.